October 25, 2011
General Manager
CarMax
712 Savage Road
Charleston SC 29414
Dear Sir:
Today was my first experience with CarMax and I was literally blown out of the water. Over the weekend I agreed to buy a car from a man in the neighborhood. We closed the deal earlier this morning. Later I went to CarMax to sell my 2005 Lincoln Town Car. I dealt with Elizabeth Humphries and Marissa Wright.
From the moment of reception till I walked out the door about 30 minutes later with my check the service was warm, friendly, professional, experienced and top notch in every respect. I have never had such a rewarding moment in any car dealership going back to the 1950s. I am so impressed, I intend to spread the good word about CarMax when talking with family and friends.
In the future, whether I am buying or selling, CarMax will be my first stop.
Thank you for making my day.
Sincerely,
Francis X. Archibald
